Refund Policy

Last updated: November 15, 2026

1. Our 60-day money-back guarantee

Every service sold by Cutroom comes with a 60-day money-back guarantee. If you are not satisfied with your edit — for any reason, or for no reason at all — you can request a full refund within 60 calendar days of your purchase date. We don't ask you to justify the request, fill out a form or prove that something went wrong.

2. What the guarantee covers

The guarantee applies to every package and every add-on, with no exceptions:

The refund covers the full amount you paid, including any add-ons. It applies whether your order has been fully delivered, partly delivered (for example, part of a Creator Pack), or not yet started.

3. How to request a refund

1. Email cutroomagency@gmail.com with the subject line "Refund request".
2. Include the email address you used to order, and your order number if you have it.
3. That's it. Telling us why is optional, but it helps us improve.

Your request counts as on time as long as we receive it within 60 days of the purchase date shown on your receipt.

4. When you'll get your money back

• Confirmation: we confirm your request within 1 business day.
• Refund issued: within 5 business days of your request.
• Funds in your account: usually 5–10 business days after we issue it, depending on your bank or card issuer.

5. How the refund is paid

Refunds go back to the original payment method used for the order. We do not substitute store credit unless you ask for it. We don't charge any fee to process a refund. If your bank applied a currency-conversion fee at purchase, that fee is controlled by your bank and may not be returned by them.

6. After a refund

The usage rights to the delivered video are granted in exchange for payment. When we refund an order in full, those rights end, and we ask that you stop using the refunded edit and remove it from any channel where it's published. Footage you sent us always remains yours; we delete our copies within 30 days of the refund.

7. Requests after 60 days

The guarantee window is 60 days from purchase. After that, refunds are not guaranteed, but we still review every request individually — if something went wrong with your edit, contact us and we'll do our best to make it right.

8. Chargebacks

If you have a problem with a charge, please contact us before opening a dispute with your bank. Within the 60-day window, a refund from us is faster and simpler than a chargeback. Opening a dispute never affects your right to the guarantee.

9. Changes to this policy

We may update this policy from time to time. Changes never apply retroactively: your order is covered by the policy that was published on the day you purchased.