Billing Support
Last updated: November 15, 2026
60-day money-back guarantee on every service. Every charge can be refunded in full within 60 days of purchase. See the Refund Policy.
How to reach billing
- Email: cutroomagency@gmail.com
- Hours: Monday to Friday, 9:00 am – 6:00 pm (ET)
- Response time: within 1 business day
1. Prices
All prices are shown in US dollars (USD) and are the full price of the service. There are no hidden fees, setup fees or processing fees. If sales tax or VAT applies in your location, it is shown before you pay.
| Package | Price | Billing |
|---|---|---|
| Starter Cut | $14 | One-time |
| Short Pro | $29 | One-time |
| Short Premium | $44 | One-time |
| Shorts Pack (3 videos) | $64 | One-time |
| Long Essential | $100 | One-time |
| Long Plus | $120 | One-time |
| Long Pro | $150 | One-time |
| Brand Film | $200 | One-time |
| Creator Pack (12 videos) | $500 | One-time, no auto-renewal |
2. Payment methods
We accept major credit and debit cards and PayPal through a secure, PCI-compliant payment processor. Your full card number is handled by the processor and is never seen or stored by us.
3. When you're charged
- You pay once, in full, when you place your order.
- No subscriptions and no recurring charges — not even for the Creator Pack.
- We never save your card to charge it later. Every new order requires a new payment that you approve.
4. Add-ons
Add-ons (rush delivery +50%, extra revision $9, custom thumbnail $15, project files $19) are charged only if you select them before paying, or if you request one later and approve a separate payment. We never add charges without your explicit approval.
5. Receipts and invoices
A receipt is emailed to you automatically after payment. Need a formal invoice with your company name, address or tax ID? Email billing with those details and we'll send one within 1 business day.
6. How the charge appears
The charge appears on your statement as CUTROOM or with the name of our payment processor. If you see a charge you don't recognise, email us before contacting your bank — we'll identify it right away.
7. Failed or duplicate payments
If a payment fails, your order is simply not placed and nothing is charged. If you're ever charged twice for the same order, we refund the duplicate within 1 business day of noticing or hearing from you.
8. Refunds
You can get a full refund of any order within 60 days of purchase, for any reason. Refunds are issued within 5 business days to your original payment method and usually appear within 5–10 business days, depending on your bank. Full details are in the Refund Policy.
9. Disputes
Please contact us before opening a dispute with your bank or card issuer. Within the 60-day guarantee window, we'll refund you faster than a chargeback can.
Contact
Billing and refunds: cutroomagency@gmail.com
Product questions: Product Support